Don’t Fall Behind
The importance of understanding your customer experience has never been greater in today’s ultra-competitive markets. Find out about the advantages of Contact Center and get the competitive edge your business needs.
Key Learning Points
Every Business is A Contact Center Customer
Artificial Intelligence’s Impact
Omnichannel Functionality
Customers Demand Digital Interaction
Customers have very specific expectations
when it comes to service
Yet, companies are struggling to meet them with on-premise contact center technology. And customers simply wont tolerate it.
4x
Customers have stopped using a product or service four times on average, in the past year, due to a bad customer service experience.
5x
Customers between ages 18-34 have stopped using a product or service, over five times on average, in the past year, due to a bad customer service experience, revealing the higher standards that today’s companies must meet for younger customers.
50%
Respondents have chat, text, social, and/or video interactions available within their contact center.