Smarter Communication Starts Here
Empower your team and elevate customer experience with HAZ Technologies’ UCaaS and CCaaS solutions.
Unified, Streamlined, Cloud-Based Communication
Communication and customer service needs to be seamless, flexible, and reliable. HAZ Technologies offers UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a Service) solutions to help your business stay connected, boost productivity, and exceed customer expectations, all from one secure platform.
UCaaS
UCaaS integrates all your communication tools like, voice, video, messaging, and file sharing into a single cloud-based platform. Stay connected across devices, locations, and teams with a solution built for modern business.
Features:
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HD Voice & Video Conferencing
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Voicemail to Email Transcription
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Mobile & Desktop App Integration
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Team Chat and File Collaboration
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Presence & Status Indicators
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CRM/Calendar/Email Integrations
Best for:
- Distributed and hybrid teams
- Mid-sized businesses to enterprises
- Organizations needing flexible collaboration tools
CCaaS
CCaaS empowers your customer support or sales teams with cloud-based call center functionality, without the hardware. Deliver fast, personalized, and data-informed service from anywhere.
Features:
- Cloud Call Center with IVR
- Intelligent Call Routing
- Omnichannel Support (Chat, SMS, Voice, Email)
- Call Recording & Analytics
- Real-Time Dashboards & KPIs
- Integration with CRM, Help Desk, and Ticketing Tools
Best for:
- Customer service and support teams
- Sales teams with high outbound volume
- Businesses seeking insight into customer engagement
UCaaS vs. CCaaS Comparison Table
| Feature | UCaaS | CCaaS |
|---|---|---|
| Primary Purpose | Internal communication | Customer engagement/support |
| Includes Voice & Video | Yes | Yes |
| Chat & Collaboration Tools | Yes | Limited (unless integrated) |
| CRM Integration | Optional | Core feature |
| Call Routing & IVR | Basic | Advanced |
| Best For | Company-wide communication | Customer-facing teams |
Need Help Deciding? Contact Our Team for Guidance!
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Empowering businesses to thrive in a hybrid world with seamless tools, secure connectivity, and reliable support for remote teams.